CHRIS DAFFY'S CUSTOMER LOYALTY MASTERCLASS

HOW TO MASTER THE THEORY & PRACTICE OF
CUSTOMER LOYALTY

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Welcome to your exclusive online training programme by one of the world's best customer experience consultants and educators, Chris Daffy. With this programme, you can master the theory and practice of customer loyalty management.

START YOUR JOURNEY TO CUSTOMER LOYALTY MASTERY

Bring lasting benefits to you, your team, your organisation and your customers with this exclusive, world-class online training programme.

  • Developed and presented by internationally respected customer experience specialist, Chris Daffy. Chris works personally with some of the most successful organisations on the planet. Organisations like Airbus, Lexus, the Dorchester Group and Saint Gobain, to name a few. His knowledge and expertise is second-to-none.
  • This programme is the result of 20 years of experience and proven success, and is inspired by strategies and techniques developed from the Academy of Service Excellence 12 day Master Practitioner Programme.
  • This 9-step Customer Loyalty Masterclass includes thought provoking video, along with a wealth of activities and information proven to achieve sustainable success.
  • It is ideal for both managers and anyone in a customer facing role.
  • There is no need to wait. As soon as you have bought the programme we will activate it for you, so you will have immediate access.
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It is now to start your programme. You will have received a code via email (please ask your line manager if you have not yet received it). To get started, click the link below and fill in the form on the next page. Enjoy!

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What's included in the Customer Loyalty Masterclass?

The Masterclass Programme is designed to give an understanding of their role in delivering customer service excellence and creating sustainable customer loyalty. We also offer an advanced programme for further theory into the science of Customer Loyalty.

HERE'S WHAT YOU WILL LEARN...

Module 1: Building Loyalty

Module 2: Clue Spotting

Module 3: Customer Experience Journey Mapping

Module 4: The Customers Perspective

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Module 5: Action Planning

Module 6: Creating WOWs

Module 7: Removing Ouches

Module 8: Dazzling Recovery

Module 9: Generating Ideas

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