What's included in the Customer Loyalty Masterclass?
The Masterclass Programme is designed to give an understanding of their role in delivering customer service excellence and creating sustainable customer loyalty. We also offer an advanced programme for further theory into the science of Customer Loyalty.
HERE'S WHAT YOU WILL LEARN...
Module 1: Building Loyalty
Module 3: Customer Experience Journey Mapping
Module 4: The Customers Perspective
Module 5: Action Planning
Module 7: Removing Ouches
Module 8: Dazzling Recovery
Module 9: Generating Ideas